Order Cancellation Policy

Order Cancellation Policy

Cancellation Process: All cancellation requests must be submitted via email to CupKiss@tailsntale.com.

Eligibility for Cancellation: Requests received after 12 hours will be reviewed on a case-by-case basis. Approval is not guaranteed, especially if the order has been processed or shipped.

Refunds: Approved cancellations will be refunded in the original form of payment. Please allow 2-3 business days for processing.

No-Change Window: Once an order has been processed, changes cannot be made. Customers are encouraged to review orders carefully before confirming.

Contact Information: For cancellation requests and inquiries, contact us at CupKiss@tailsntale.com or call +1 8703273390 Monday to Friday: 10:00 AM to 6:00 PM (CDT).

Policy Updates: This cancellation policy is subject to change without prior notice.

If you have any questions or need assistanceplease visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: CupKiss

Email: CupKiss@tailsntale.com

Address: 750 Canyon Drive, Suite 230, Coppell, TX 75019, United States

Phone Number: +1 8703273390

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (CDT)

The Brand

At CupKiss.shop, we are committed to designing versatile, eco-conscious products that not only enhance your lifestyle but also help protect the environment. Our goal is to provide high-performance, reusable alternatives to disposable plastics, making sustainability simple and accessible. From our insulated water bottles to camp mugs and tumblers, each product is carefully crafted with durability, convenience, and environmental impact in mind. We are dedicated to reducing single-use plastic waste by offering dependable, long-lasting solutions. Join us in embracing a more sustainable future, where every choice you make contributes to a positive change for the planet.

Create Positive Change with Every Purchase


At CupKiss.shop, we believe in doing more than just offering high-quality products. We’re empowering you to make a lasting difference. When you choose CupKiss.shop, you’re supporting our mission to reduce plastic pollution and protect our oceans. Every purchase you make helps fund global efforts to remove ocean-bound plastic and preserve marine life. Together, we’re taking steps toward a cleaner, healthier planet, ensuring a better future for generations to come. Join us in our journey toward sustainability with products that make an impact.

Founders' Story

CupKiss.shop was founded by BOTTLE & BASKET LTD in the UK with a clear vision to combat the environmental harm caused by single-use plastics. Through our travels around the world, we witnessed the devastating effects of plastic waste on oceans and landscapes. This experience ignited our passion to create sustainable, eco-friendly alternatives that inspire positive change and help protect the environment.